Privacy policy

At Mellow Kasa, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you interact with our website and services.

1. Information We Collect

We collect and store the following types of information:
1.1 Personal Information:

  • Name, email address, phone number, billing/shipping address, and payment details provided during account creation, checkout, or communication with us.

1.2 Non-Personal Information:

  • Data such as your IP address, browser type, operating system, and browsing behavior collected through cookies or analytics tools to enhance your experience on our website.

2. How We Use Your Information

We use your information to:
2.1 Process your orders, payments, and returns.
2.2 Provide customer support and communicate updates regarding your orders or inquiries.
2.3 Personalize your shopping experience and send promotional offers (if you’ve opted in).
2.4 Improve our website, products, and services through analytics.
2.5 Comply with legal requirements and resolve disputes.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:
3.1 Service Providers: We may share information with trusted partners who assist us with payment processing, order fulfillment, and website management.
3.2 Legal Compliance: We may disclose your information if required by law or to protect our legal rights.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and collect non-personal data. You can manage your cookie preferences through your browser settings.

5. Data Security

We implement strict security measures to safeguard your personal information against unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:
6.1 Access, update, or delete your personal information.
6.2 Opt out of receiving promotional emails by clicking the "unsubscribe" link in our emails.
6.3 Restrict or object to the processing of your data in certain circumstances.

To exercise your rights, please contact us using the details provided below.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

8. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with the updated date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us: