Terms of service

Welcome to Mellow Kasa! By accessing or using our website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before placing any order or using our services.

1. General

1.1. Mellow Kasa is a registered online store operating in Pakistan.
1.2. Our contact details are:

2. Products and Services

2.1. Mellow Kasa offers high-quality products for your home. The details, specifications, and images are provided to the best of our knowledge.
2.2. Product availability is subject to stock. If an item is out of stock, we will notify you as soon as possible.
2.3. We reserve the right to discontinue or modify products without prior notice.

3. Pricing

3.1. All prices listed on the website are in Pakistani Rupees (PKR) and inclusive of applicable taxes.
3.2. Prices may change without prior notice. However, the price displayed at the time of purchase will apply to your order.

4. Order and Payment

4.1. Orders can be placed through our website.
4.2. Payment methods include:

  • Cash on Delivery (COD)
  • Online Bank Transfers (Details provided at checkout)
    4.3. Confirmation of your order will be sent to your provided email or contact number.

5. Shipping and Delivery

5.1. Mellow Kasa delivers across Pakistan. Delivery times may vary depending on your location.
5.2. Standard delivery charges will apply unless stated otherwise during promotions or offers.
5.3. Delays in delivery due to unforeseen circumstances or courier issues are beyond our control, but we will assist in resolving any issues promptly.

6. Returns and Refunds

6.1. We accept returns and exchanges within 14 days of delivery for products that are unused, undamaged, and in their original packaging.
6.2. To initiate a return, contact us at mellowkasa@gmail.com or call us at 0313-0009065.
6.3. Refunds will be processed once the returned product is inspected and approved. Shipping charges are non-refundable.

7. User Responsibilities

7.1. Customers must provide accurate personal and contact information during checkout.
7.2. Users are prohibited from using our website for fraudulent activities or any illegal purposes.

8. Intellectual Property

8.1. All content, images, and materials on the Mellow Kasa website are owned by us and protected under copyright laws.
8.2. Unauthorized use, reproduction, or distribution of our content is strictly prohibited.

9. Liability

9.1. Mellow Kasa will not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
9.2. In case of defective products, our liability is limited to the product's purchase price.

10. Governing Law

10.1. These Terms and Conditions are governed by and construed under the laws of Pakistan. Any disputes shall be resolved exclusively in the courts of Pakistan.

11. Changes to Terms and Conditions

11.1. Mellow Kasa reserves the right to update or modify these Terms and Conditions at any time. Changes will be posted on our website, and continued use of our services will signify your agreement to the updated terms.